Our return policy is governed by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, as well as by Law 7/1996 on the Regulation of Retail Trade, amended by Law 47/2002 to adapt it to European Directive 97/7/EC.
Within this framework, Lovcolors S.L. customers have a period of 30 days to exercise their right of withdrawal by making an unequivocal declaration indicating their decision to cancel their purchases.
Any claim for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed to be an error on our part are covered at our expense.
How to make a return?
The return address is set by default in Printful’s facilities. When we receive a returned shipment, you will be automatically notified by email. Unclaimed returns are donated to charity after 30 days.
Return Terms
Incorrect Address: If you provide an address that the courier deems insufficient, the shipment will be returned to our facility. You will be responsible for reshipping costs once we have confirmed an updated address (if applicable).
We encourage our customers to contact us before returning any product.
Are there products that cannot be returned?
Based on the current law cited at the beginning of this page, the following returns are NOT accepted:
Items that are not suitable for resale. They must be returned in the same condition as received, with their original individual packaging and all tags, in perfect condition. Used items are not accepted.
Items identified with the Custom Order seal: Handcrafted, made to order exclusively for the customer.
Imported items ordered on request.
Items that come into contact with the body: For hygiene reasons, returns or exchanges for these items are not accepted. Examples: stockings, underwear, etc. Returns will only be accepted if they are opened and returned in their original packaging with all tags intact.
· Order Cancellations
Orders can be canceled at any time as long as they have not entered the preparation or shipping phase. If the order includes one or more items ordered on request, cancellations or returns are not permitted unless the cancellation is communicated within the first 24 hours of the initial order date.
The order can be canceled if the delivery date is delayed, if this date is different from the date provided on the item itself at the time of purchase.
Lovcolors S.L. reserves the right to cancel an order in the event of:
System failure: If errors occur in the order due to system errors, this is considered a case of force majeure, in which case we reserve the right to cancel the order to ensure the best customer service.
Stock error: Occasionally, although not common, there may be a lapse in synchronization and stock update due to two or more simultaneous purchases of the same unit. This may occur with items with aggressive offers and high demand. In this case, we cannot guarantee product delivery dates and we reserve the right to inform you, cancel the order, and refund the amount immediately.